FAQs
Where's My Order?
This is a question that often comes to mind when you're eagerly waiting for your package. We get it, and to make your online shopping experience smoother, we've crafted a helpful shipping guide. Plus, tracking your order is a breeze - just click here to stay in the know.
Where's My Tracking Number?
We know the excitement of awaiting your order can be a bit like waiting for a special delivery. Typically, your tracking number becomes available 4-6 days after your order. But if it's playing hard to get even after 7 days, we've got your back. Reach out to our support team, and they'll assist you in no time.
Order Changes and Cancellations
Life can be unpredictable, and so can your shopping decisions. If you need to make changes to your order, we're here to help! You've got a 24-hour window to reach out to us for adjustments. However, once your order has embarked on its journey to you, we can't intercept it. For all the nitty-gritty details, visit our refund policy.
Oops, My Item Arrived Damaged
Despite our best efforts, sometimes the delivery process can be a bit rough. We do take extra precautions with padding, but on rare occasions (about 1 in 1000 products), a product may arrive with battle scars due to mishandling by postal services. No worries! Just reach out to us with:
- Your order number.
- A snapshot of the wounded warrior. We'll leap into action and send you a pristine replacement on the house!
Customs and Tax Charges
While we strive to make your shopping experience hassle-free, customs and tax charges are something we can't control. Please be aware that these charges are the responsibility of our valued customers and can vary depending on your location and the nature of your order.
Stay in Touch!
If you still have questions buzzing in your mind or need a helping hand, we're just a message away. Contact us, and we promise to get back to you within 1-2 business days. Your satisfaction is our priority, and we're excited to assist you!